FAQs

Straight answers before you invest a cent

Everything investors ask us most — accounts, verification, fees, risk and getting your money back out. If your question isn't here, a person will answer it.

Accounts

General

Investments

Payments

Privacy

Security

Withdrawals

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Straight answers before you invest a cent

Accounts

How do I create an account?

How do I change my email or password?

General

What is Trusted-Fresh?

Does Trusted-Fresh give investment advice?

Investments

Are deposits credited automatically?

Are the figures shown on the platform real?

Payments

What payment methods are supported?

Privacy

What personal data do you collect?

Can I delete my account and data?

Security

How is my data protected?

Do you support two-factor authentication?

Withdrawals

How long do withdrawals take?

Can I cancel a withdrawal request?

Still have a question?